HELP & SUPPORT
Let’s get your evening back on track.
Find quick answers below or email the SleepyCap support team. For faster help, tell us what you tapped, what you expected, and what happened.
Share safely
Please do not email health exports unless support specifically asks for them and you choose to share them.
Common questions
Quick answers
Start with the question closest to what happened. If it does not solve the issue, email the support team with the details.
Why did my reminder not arrive?+
Check that Wind Down alerts are on, SleepyCap can send notifications, and Focus, Do Not Disturb, battery restrictions, or notification summaries are not holding the alert. Use the in-app test button to check delivery.
Why is Apple Health data empty?+
SleepyCap can only read sleep records that already exist in Apple Health and that you permitted. Your watch or sleep provider may need to finish its own sync first.
Where is my data stored?+
Your profile, routine, check-ins, settings, and reports are saved to your SleepyCap account. Health records are added only after you choose to connect a source and turn on history backup.
How do I change or cancel Premium?+
Manage or cancel an active subscription in your Apple App Store account settings. Deleting SleepyCap data or your SleepyCap account does not cancel an App Store subscription.
How do I export or delete my account?+
Open Account & privacy in SleepyCap. From there you can download an account export, revoke sessions, reset the device, or permanently delete your account.
Can I change what friends see?+
Yes. Sleep times, Wind Down activities, and sleep score each have their own sharing control in Account & privacy.
BACK TO TONIGHT
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